Phone, Text And Letter Scams Surging At Alectra

What to watch for

Alectra has issued another advisory to its customers about phone, text and letter scams.

Some have been getting calls demanding payments and threatened with disconnection. Others have received texts claiming a refund is available from the company and are provided with a fraudulent link to collect it. In some cases, letters were sent demanding payment of a Smart meter deposit.

Alectra Utilities does not charge customers for their Smart Meter and advises customers in advance of any changes to their service or account.

The utility offers this advice:

  • Never make a payment for a charge that isn’t listed on your most recent Alectra Utilities bill
  • Do not provide any personal information, including your Alectra Utilities bill or  account number
  • Do not click on links provided in text messages
  • Do not allow the fraudster to arrange a time to visit your home
  • Alectra asks customers to remain vigilant and verify their account information with Alectra Utilities’ Customer Care Representatives directly if they suspect suspicious activity
  • Contact Alectra Utilities’ Customer Care Representatives during regular business hours to discuss any outstanding account activity or report an incident

If you believe you may be a victim of fraud or theft, please contact your local police department to report the incident.

banner image – Alan Levine via Flickr