Still reeling from the Galaxy Note 7 recall, Samsung is recalling millions of its top-load washing machines worldwide – some under the Kenmore brand. More than 245-thousand of them were bought in Canada. A balancing issue can lead to excessive vibrations that have caused the tops to pop off. There have been no reports of deaths or injuries in Canada, but there have been serious injuries elsewhere – from broken jaws to shoulder injuries. Machines affected were built between March 2011 and this year. Consumers with a recalled washer will be offered two easy choices as part of the recall program:
- The first option is a free in-home repair that includes a structural reinforcement of the machine and a new control panel guide. Consumers who choose the in-home repair will receive a one-year extension of the manufacturer’s warranty, regardless of the age of their washer.
- The second choice is a rebate that can be applied towards the purchase of a new washer from Samsung. The rebate amount is based on the manufacture date and model of the recalled washer. A loyalty incentive has already been added to the rebate amount to thank our customers for staying with Samsung.
As an added safety measure, affected customers will begin to receive a Home Label Kit in the mail. The kit will include step-by-step instructions for applying safety information to the machine and includes a new control panel guide (excluding mid-control models) that will effectively reduce the spin speed in the bedding cycle, two warning labels and a user manual supplement.
Details regarding the remedy and information for consumers who have not yet registered their affected model can be found at the following websites:
- Samsung models: http://www.samsung.com/ca/TopLoadWasherRemedy
- Kenmore models manufactured by Samsung: http://www.samsung.com/ca/KenmoreTopLoadWasherRemedy
Alternatively, if consumers are experiencing any issues with their online registration they can call 1-855-291-6251; Kenmore specific consumers can call 1-855-291-6252 to resolve any other questions or concerns.
Samsung is recommending using the lower speed delicate cycle until they can get things sorted out.
photo: Micah Martin via YouTube