How to Get Better Customer Service: Tips for a Smooth Experience

Happy Customer Service Day! If you’ve ever been on a call or in a chat with customer service and felt frustrated, you're not alone. But with a few tweaks, you can make your next interaction go much more smoothly. Here's how:

1. Resist the Urge to DM

While it might feel easy to shoot off a quick message on social media, your DM can easily get lost in the shuffle. Instead, try calling or sending an email. These channels often have a higher chance of getting noticed and responded to promptly.

2. Come Prepared

Before you reach out, gather all the necessary information. If you made an online purchase, have your order number handy. The more prepared you are, the quicker the process will be, and the less time you'll spend waiting around.

Related: THREE MISTAKES PEOPLE MAKE WITH CUSTOMER SERVICE REPS

3. Stay Calm

We get it—sometimes customer service can be frustrating. But remember, losing your temper only creates more stress for you and the person on the other end of the line. Staying calm helps you stay focused on finding a resolution.

4. Be Nice

Kindness goes a long way. It might just be the secret code to getting the help you need. A polite tone can make the conversation more pleasant for both you and the representative, and they’ll be more inclined to assist you effectively.