A company that uses “mystery shoppers” to grade places on customer experience just released a report on fast food joints. It shows that fast food drive-thrus have become slower and less accurate over the past year.
The average total time spent in drive-thru lanes increased by more than 25 seconds from a year ago to 382 seconds. That’s nearly six-and-a-half minutes, and it’s nearly a minute longer than pre-pandemic times.
Order accuracy also dropped to 85% this year from 87% in 2020.
The mystery shoppers went to 10 chains at 1,492 restaurant locations from July through early August for the report.
They haven’t released the results for which fast-food chains had the FASTEST drive-thru. Last year, KFC was #1. They also didn’t say which places were the slowest or least accurate.